Ryan's Resume

Ryan Peterman, A+, MCP, CNT

216 Crown Road, Suite 823
Edmonton AB
T6H 2B9
[email protected]
780-439-1589

Objective

To obtain a position in network technology.

Summary of Qualifications

My training, volunteer and work site experience enables me to deal knowledgeably and effectively with the public and work safely.

Technical

Network Technician Degree
MCP in Windows 95, NT Server and NT Server in the Enterprise
Microsoft Certified for Networking Essentials
A+ certified, specialty in DOS/Windows
PC trouble shooting and repair
Building and maintaining networks of standard and non standard types
Knowledge of various network protocols and frame types
Working knowledge of digital and analog electronic trouble shooting
Mechanical aptitude

Operating Systems and Software

Comfortable working and configuring on all Windows operating systems
Basic understanding of "NetWare"
Basic understanding of "UNIX"
Competent in the configuration and installation of a variety of software
Fluent in the use of MS OFFICE 4.0, 95, 97 & 2000 Word, Powerpoint, Access, and Excel
Have used multiple software applications (PC: WordPerfect, Corel Draw, C++, etc. Macintosh: HyperCard, MS Works) as well as a number of utilities for diagnostic purposes

Customer Service/Communication

Manager of customer service in a computer service department
Strong communication skills, ability to develop and maintain relationships with a wide range of clients
Well developed interpersonal skills
Over 10 years of customer service in a diverse range of industries
Ability to explain difficult technical concepts in plain language

Leadership

In charge of customer service staff members and ensuring that the department was ran in an efficient matter. As well I was in charge of resolving client issues and problems.
Responsible for ensuring that students arrived at school on time and safely
Managed a group of difficult students with appropriate disciplinary techniques
Have arranged and supervised a group of students going to Kelowna, BC teen conference for 5 days
Performed daily walk around to ensure that the school bus properly maintained

Education

CDI 1997-1998: {Network Technician}
NAIT 1995-1996: {Entry Level Programming}
Briggs Driver Education 1996: (Class 2 drivers License and School Buss Safety}
Mikes Driver Education 1996: {Air Brakes and Professional Driver Improvement Course}
YWAM 1993-1994: {Discipleship Training School}
Grade 12 1993: {Computer and Business Major}

Employers

Network Technician	OA Group of Companies	1998-1999
Various Assignments	Drake Personnel	1997-1998
Professional Bus Operator	Briggs Bus Lines	1995-1996

Volunteer Experience

InfoCity Festival as a crowd control
Operation Blue Eagle {Testing, cleaning, assembling computers with Telus for charity organizations and schools}
Organized, supervised and drove a group of teenagers to Kelowna, BC for a youth conference
Monitored youth at a drop-in center
Worked on the building site for Habitat for Humanity
With YWAM {Youth With A Mission} in 1993/94 I raised funds to go to Guyana, South America and Trinidad. For two months and one week, I was part of a team that worked with the local people groups doing project that we had raised funds for. We helped them accomplish goals in a short time that may have taken them years. Our goal was to be one of them for the time we spent there.

Interests

I enjoy working on computers and to help people get technically in tune where the future is going, helping them make good technical decisions
Photography is a favorite past time
Music and sound have always been a high interest to me
Coffee and deep conversation or a technical book, for me, is a good way to end the day
I like challenges, especially when it comes to a new experience
As a past time, I find working with young people brings great satisfaction
Driving is also a good way to unwind as I ponder my life; the areas where I need to work on and areas where I have improved on recently. It is also a good time to work on my individuality and plan goals of my life

References available on request